Deleting your account and data

Signexa Player and Signexa Digital · ProAdvance Pty Ltd (Australia)

This page explains how to remove a screen, close an account, and have the associated data deleted. It applies to the Signexa Player apps and to the Signexa Digital dashboard.

Removing a single screen

Installing the player app on its own does not create an account. A device only becomes known to us once it is paired to an organisation, at which point we hold the records described in the privacy policy.

You can undo that at any time, in either direction:

• From the dashboard — open the screen and delete it. Its device record, pairing, diagnostics and playback history are removed.
• From the device — unpair it locally, which discards the stored device token and the cached content on that device.
• By uninstalling the app — this removes the token and cache from the device. It does not remove the screen record held in the dashboard, so delete the screen there too if you want both gone.

Deleting your user account

Individual dashboard logins belong to an organisation. An administrator in your own organisation can remove your user account from the settings area, which deletes your name, email address, password hash, any two-factor secrets, and your sessions.

If you cannot reach an administrator, email privacy@signexa.digital from the address on the account and we will action it.

Closing an organisation and deleting everything

To close an organisation account entirely, email privacy@signexa.digital from an administrator address on that account, stating the organisation name and that you want it closed and its data deleted. We may ask one question to confirm you are entitled to make the request.

What is deleted

• All user accounts in the organisation, including names, email addresses, password hashes, two-factor secrets and sessions
• All screens and their device records, tokens, diagnostics and screenshots
• All uploaded media, playlists, schedules, designs and app configurations
• Stored credentials for any integrations you connected
• Playback history and reports

Paired screens stop playing and cannot re-pair to the closed organisation.

What we keep, and why

Invoices and the usage records they are calculated from are retained for five years, because Australian tax law requires us to keep them. They contain the organisation’s billing details and screen counts, not your content, your media or your playback history. Routine backups are cycled out on their own schedule and are not used to restore deleted accounts.

How long it takes

Deleting a screen or a user from the dashboard takes effect immediately. Emailed requests to close an organisation are acted on within 30 days, and usually within a few business days. We will confirm by email when it is done.

Getting a copy of your data first

Deletion cannot be undone, so export anything you want to keep before you ask for it. You can also request a copy of your data at the same address, and we will provide it before deleting.