Something on a screen not doing what it should? Email support@signexa.digital and we will get back to you.
What to include
Screens are usually somewhere nobody is standing, so the more of this you can send, the faster we can work out what happened without anyone visiting the site.
- The screen name as it appears in your dashboard.
- What it is showing — the wrong content, a pairing code, a blank screen, or content that has stopped changing.
- When it started, and whether anything changed around then: a power cut, new content, a network change.
- A photo of the screen if you can take one. It answers several questions at once.
Things worth trying first
The screen is asking to be paired
Enter the code shown on the screen in your dashboard under Screens → Pair screen. If the screen was already paired and has gone back to a code, tell us — that should not happen, and we would like to know which player version it is running.
The screen is showing old content
Players keep playing cached content when they cannot reach the internet, which is deliberate — a screen showing yesterday’s content beats a screen showing an error. Check the screen’s Last seen time in the dashboard. If it is hours old, the screen has lost its network connection rather than its content.
Live boards are blank but everything else plays
Weather, news and flight boards need a live connection by design — unlike images and video, there is nothing sensible to cache. If those are blank while your other content plays, the screen is online but something upstream is not responding. Send us the screen name and we will check.
Accounts and data
To close an account and have its data removed, see Deleting your account and data. How we handle data is set out in our Privacy Policy.
Who we are
Signexa Digital is a product of ProAdvance Pty Ltd, Australia. Support is provided from Australia during Australian business hours.